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Local access

This method is only used when you are in your home country, using a SIM card from that country. Cloud Sim connects using your local GSM minutes.

This is a great way to use Cloud Sim, especially if you are out of range of a Wi-Fi hotspot and also have a monthly bundled minutes allowance. The app also needs to be connected to a mobile data signal to initiate the call.

The call takes roughly 8 seconds to connect. Local Access is available in 20 countries.

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Wi-Fi / Mobile data

Connect using Wi-Fi when you have a good quality internet connection, you’ll only pay Cloud Sim’s low rates on international calls.

We also recommend using Wi-Fi to connect when you’re abroad as this option avoids all roaming fees. If Wi-Fi is not connected, the app will connect the call to Cloud Sim using your 3G or 4G data connection using this calling method.

Please note you will be charged at standard data roaming rates by your mobile provider (these charges can be high when you are roaming).

Callback

You click your contact and Cloud Sim calls you and then connects you to the number you are calling. Callback should be used in countries where Local Access is not available.

Callback calls are slightly more expensive as there are two parts to each call. The app requires a very small amount of data to initiate the call.

CALLBACK RATES

Rates

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Low cost calls

The rates above apply to phone calls made over Wi-Fi, Mobile Data and Local Access*. You can also view rates for low cost calls in the Cloud Sim app.

Callback

Callback calls you and then connects you to the number you are calling. There are two parts to the call so calls are more expensive.

CALLBACK RATES

Note: VAT is included in the displayed rates for all EU residents at their local VAT rate. There are no connection charges.
Calls are charged in 60 second blocks and rounded up to the nearest penny/cent.

*Your mobile operator may charge you for data and local minutes that are not covered in your mobile plan.